Terms & Conditions

Before registering an account or placing a single wager, every player should read and understand the Terms & Conditions that govern all activity at NanaCasino casino. These rules exist to protect both the player and the operator, and by creating an account you confirm that you have read, understood, and accepted them in full. The sections below cover the most important areas in plain language.

1. General Provisions

NanaCasino operates under a valid gaming licence issued by the relevant regulatory authority. All games, promotions, and financial transactions conducted on the platform are subject to the laws of the jurisdiction in which NanaCasino is licensed, as well as any applicable local legislation in the player’s country of residence.

By registering an account, you confirm that:

• You are at least 18 years of age (or the legal gambling age in your jurisdiction, whichever is higher).
• You are not a resident of a Restricted Territory as listed in Section 3.
• You are acting on your own behalf and not on behalf of a third party.
• You are aware that gambling carries a financial risk and that you may lose money.
• You have not been excluded from gambling services, either voluntarily or by court order.

NanaCasino reserves the right to request age verification and identity documentation at any time. Accounts that fail to complete verification may have withdrawals suspended until all required documents are submitted and approved.

2. Account Registration

Each player is permitted to hold one account only. Duplicate accounts will be closed, and any funds or bonuses associated with them will be forfeited. If you suspect that a duplicate account has been created in your name, contact the support team immediately.

When registering, you must provide accurate and up-to-date personal details, including:

• Full legal name
• Date of birth
• Residential address
• Valid email address
• Phone number

Any changes to your personal details must be reported to support. Providing false information is grounds for immediate account suspension and forfeiture of balances.

You are solely responsible for maintaining the confidentiality of your login credentials. NanaCasino will not be held liable for any losses arising from unauthorised account access caused by your failure to keep credentials secure.

3. Restricted Territories

Players from certain jurisdictions are prohibited from registering or playing at NanaCasino due to local legal restrictions or licencing conditions. Residents of restricted territories may not open accounts, claim bonuses, or receive withdrawals.

NanaCasino uses geo-location and IP monitoring to enforce these restrictions. Attempting to circumvent geographical restrictions through the use of VPNs, proxies, or other technical means is a breach of these Terms and may result in permanent account closure and forfeiture of all funds.

If you are unsure whether your country is on the restricted list, contact customer support before registering.

4. Deposits and Withdrawals

4.1 Deposits

NanaCasino accepts deposits via a range of payment methods including credit and debit cards, e-wallets, and selected cryptocurrencies. The minimum deposit amount is displayed at the cashier for each payment method. Deposits are generally credited instantly, though processing times may vary depending on the method used.

4.2 Withdrawals

Withdrawals are processed within the timeframes outlined in the banking section. To make a successful withdrawal, players must:

• Have a verified account (KYC completed).
• Have met any applicable wagering requirements.
• Request payment to a method they have previously used to deposit (where applicable).

NanaCasino reserves the right to apply additional security checks on large withdrawals, which may extend processing times.

4.3 Currency

All accounts are denominated in euros unless an alternative supported currency is selected at registration. Currency conversions are applied at the prevailing market rate plus a small exchange fee where applicable.

5. Bonus Terms

All bonuses and promotions offered by NanaCasino are subject to specific terms that are published alongside each offer. General bonus rules include:

• Wagering Requirements: Bonus funds must be wagered a stated number of times before any winnings derived from bonus funds can be withdrawn.
• Game Contributions: Not all games contribute equally to wagering requirements. Slots typically contribute 100%, while table games and live dealer games may contribute at a lower rate or not at all.
• Expiry: Bonuses expire if wagering requirements are not met within the specified time window, typically 30 days from the date of activation.
• Maximum Bet Rule: While a bonus is active, the maximum permitted bet per spin or round is generally €5 unless stated otherwise. Bets exceeding this limit during bonus play may result in bonus forfeiture.
• Bonus Abuse: Any activity deemed to constitute bonus abuse, including the use of low-risk hedging strategies, will result in bonus cancellation and may trigger a full account review.

For full details on the current welcome package, see the Bonuses page.

6. Responsible Gambling

NanaCasino is committed to providing a safe and responsible gambling environment. A range of tools is available to all players through the account settings panel:

• Deposit Limits — Set daily, weekly, or monthly caps on how much you can deposit.
• Loss Limits — Restrict the amount you are willing to lose over a given period.
• Session Time Limits — Set a maximum duration for each gaming session.
• Reality Checks — Receive on-screen reminders at regular intervals about how long you have been playing.
• Cool-Off Period — Temporarily suspend your account for a period of between 24 hours and 6 weeks.
• Self-Exclusion — Request a long-term or permanent exclusion from the platform.

If you believe you or someone you know may be experiencing problem gambling, NanaCasino encourages players to seek support from organisations such as GamCare, BeGambleAware, or Gambling Therapy.

7. Prohibited Activities

The following activities are strictly prohibited and will result in immediate account suspension:

• Creating multiple accounts to exploit bonus offers.
• Using automated software, bots, or scripts to interact with the platform.
• Colluding with other players in any game.
• Engaging in fraudulent chargebacks.
• Exploiting software bugs or errors without reporting them to support.
• Facilitating money laundering or other financial crimes through the platform.

NanaCasino cooperates fully with law enforcement and regulatory bodies. Any suspected criminal activity will be reported to the appropriate authorities.

8. Intellectual Property

All content on the NanaCasino platform, including logos, graphics, software, and written content, is the intellectual property of NanaCasino or its licensors. You may not reproduce, distribute, or modify any content without prior written consent.

9. Privacy and Data Protection

NanaCasino processes personal data in accordance with its Privacy Policy, which complies with applicable data protection legislation including the General Data Protection Regulation (GDPR) where relevant. By registering, you consent to the collection and processing of your data as described in the Privacy Policy.

Your data will not be sold to third parties. It may be shared with payment processors, KYC verification services, and regulatory bodies as required by law.

10. Amendments to Terms

NanaCasino reserves the right to amend these Terms & Conditions at any time. Material changes will be communicated to players via email or on-site notification. Continued use of the platform following notification of changes constitutes acceptance of the revised terms.

Players who do not agree with any changes have the right to close their account and withdraw any available real-money balance in accordance with standard withdrawal procedures.

11. Governing Law and Dispute Resolution

These Terms & Conditions are governed by the laws of the jurisdiction in which NanaCasino holds its licence. In the event of a dispute, players are encouraged to contact customer support in the first instance. If a resolution cannot be reached internally, players may escalate the matter to the relevant Alternative Dispute Resolution (ADR) entity as specified in the licencing terms.

Summary Table

For any questions regarding these Terms & Conditions, contact the NanaCasino support team via live chat or email. Support is available around the clock.